Terms of use

Last updated: 11 October 2026

These terms apply to the Recovery Lens Shopify app ("the app"), made by Elektraset, s.r.o. ("we", "us"). By installing the app, the merchant ("you") accepts these terms. Contact: help@elektraset.com.

The service

Recovery Lens analyses your store's abandoned checkouts, classifies the likely cause, decides which shoppers get which recovery playbook, keeps a random holdout group, and sends events to the messaging tools that you connect (Klaviyo, Omnisend, Shopify Flow or a webhook). The app does not send emails or text messages itself: your messaging tool does.

Plans and billing

• Free: 50 routed checkouts per month.
• Growth: 29 USD per month, 1,000 routed checkouts per month, 14-day free trial.
• Scale: 79 USD per month, 10,000 routed checkouts per month, 14-day free trial.

Paid plans are billed by Shopify through your Shopify invoice, every 30 days, in USD. You can change or cancel your plan in the app at any time; Shopify handles prorating. When you reach your plan limit, the app keeps classifying checkouts but routes no new shoppers until the next month or an upgrade.

Your responsibilities

• You are responsible for the content of your recovery messages and for having a lawful basis (for example marketing consent) for every message that your messaging tool sends.
• You keep your API keys and webhook secret safe, and you connect only accounts that you are allowed to use.
• You tell your shoppers about the processing in your store's privacy policy.
• You do not use the app for spam, for unlawful purposes, or against Shopify's terms.

Measurement

The incrementality report is a statistical estimate. Results depend on volume and on whether other tools also message the same shoppers. We do not guarantee any recovery rate or revenue.

Data

We process personal data as described in our privacy policy. We act as your processor for your shoppers' data.

Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may change the app; we will tell you about material changes to these terms or prices at least 30 days in advance.

Liability

To the extent the law allows, our total liability is limited to the fees you paid for the app in the 12 months before the claim. We are not liable for indirect losses such as lost profits. Nothing in these terms limits liability that cannot be limited by law.

Ending

You can uninstall the app at any time. We may suspend accounts that break these terms. After uninstalling, your data is deleted as described in the privacy policy.

Law

These terms are governed by the law of the Slovak Republic. Mandatory consumer and merchant protections of your country remain unaffected.